Michael Campana

CUSTOMER RELATIONS - PROJECT ENGINEER - PROBLEM SOLVER

Accomplished Account Manager, Project Engineer and Customer Relations Advocate with the Engineering background to solve the toughest problems and design robust solutions. Excels when analyzing systems and processes and discovering root causes. History of working highly volatile situations while promoting customer satisfaction. Proven ability to transition to new industries and excel. Experience spans HVAC, high precision Robotics and Software industries.

• Project Engineering
  

• Mechanical Engineering
  

• Account Management
  

• Software
  

• Technical Support
  

• CRM
  

• Operating Systems
  

• Databases
  

• Robotics
  

• Field Service
  

• Controllers
  

• Training

Project Engineering and Management:

• Managed 'Wafer Handler' Robot Service Department, implementing best practices resulting in 20% reduction in repair time and 27% reduction in service failures.
  

• Managed Navis SPARCS N4™ SaaS upgrade project affecting 100% of hosted customers.
  

• Managed mission-critical technology deployment at the largest shipping terminals around the world.
  

• Installed and managed Oracle and Microsoft SQL Server databases in US Regional Support office.
  

Customer Relations:

• Managed large global accounts while strengthening relationships for over 10 years.
  

• Awarded '2008 Highest Customer Satisfaction'.
  

Problem Solving:

• One of 6 people, out of 300+ employees, to carry a pager and respond to Critical problems
  

• Directed Customers, Development and QA with 100% success rate when resolving critical problems.
  

Training:

• Designed, produced and delivered advanced training programs for Navis Express™ and Navis SPARCS N4™ product lines as well as entry level training programs for new engineers.
  

• Authored robot teaching manuals and batch files that automatically "taught" robots.
  

• Coached engineers to deliver training courses.
  

• Mentored new employees, assuring faster start-up times and higher success rates.
  

Mechanical Engineering and Design:

• Engineered HVAC and Industrial Piping systems for 15-floor Pac Bell building in Oakland, CA.
  

• Designed and implemented new 'Wafer Handler Robot Wire Harness' resulting in 100% elimination of prealigner failures caused by oxidation.
  

• Designed new spool assembly that eliminated 90% of paddle vibration during wafer prealigning.
  

• Conceptual design and manufacturing of 'Front Wheel Drive Assembly' for bicycles.

- International account management, project management and technical support.
- Developed and designed software solutions to fit customers' unique operations.
- Advised and corroborated on software launch plans and technology deployment processes.
- Facilitated the development and build-out of our in-house knowledge database.
- Verified software bug reports and performed remote IT administration.

Trainer
- Designed and produced courses, training materials, presentations and exams.
- In-depth training of applications, installation techniques, troubleshooting and administration.
- On site travel for end user training as well as in-house training for new and seasoned colleagues.
- Maintained training equipment and facilities.

Support Engineer
- Verified software bug reports.
- Remote IT/administration, troubleshooting and debugging.
- Managed case loads and accounts.
- Trained customers.
- Accompanied Developers on-site to assist with development and customer operations.

- Evaluated design modifications.
- Managed Wafer Handler Service Department.
- Serviced robotics composed of mechanical, electronic, optical, vacuum and software systems.
- Authored repair manuals, trained, and repaired robotic systems.

Service Engineer
- Retrofit robots and troubleshot robot and controller problems down to component level.
- Tested, reported and made recommendations for design improvements.
- Instructed customers and Jr. Service Engineers on troubleshooting and repair of complex robotic systems.

- Designed HVAC, Industrial Piping and Plumbing systems for commercial buildings.
- Consulted with clients to establish requirements.
- Performed heating and cooling energy load calculations.
- Drafted using conventional tools and AutoCAD.

- Conceived of, designed and manufactured prototype for a Front-Wheel Drive system for mountain bikes.
- Evaluated design and made recommendations for improvements to staff of senior engineering professors.

Mechanical:

• Tools: AutoCAD, Conventional machining equipment and CNC, technician tools (oscilloscope, etc.), constructions equipment, Energy load simulation software.
  

• Expertise: Conceptual design, QA/Testing, Integrated circuits and Controller troubleshooting to component level, Circuit diagrams, Blueprints, HVAC, Client requirements analysis, On-site inspection and layout, Drafting.
  

Software:

• Tools: SQL Server, Oracle Forms Developer, Tomcat, Source Code Management (CVS), Salesforce CRM, Starteam and Jira software management and issue tracking, Microsoft (Visio, Excel, Power Point, Project), Remote tools (Timbuktu, Putty, Telnet, FTP, Remote Desktop, Citrix).
  

• Expertise: Technology Deployment, Customer Service, Project Engineering and Management, UNIX/Linux, PL/SQL, XML, Oracle RDBMS, Windows, Relational databases, Logistics related to Marine terminals, Real Time Location Systems (RTLS) including GPS, RFID and OCR, EDI, Java rich-thin clients, Troubleshooting, QA.

Toastmasters International - San Francisco
Founding member and Vice President Membership - July, 2009

San Francisco Professional Career Network (SFPCN) - San Francisco
September, 2009

Grid Alternatives - Oakland
Volunteer Solar PV installations - October, 2009